Terms of service
Last updated: 12 November 2026.
These Terms of Service apply when you use uro360my.com and when you buy from us. Please read them before you order. By using the website or placing an order, you agree to them.
1. About us
uro360my.com is operated by CTG4U GenWell Sdn Bhd (Registration No. 202201021005 (1466702-M)), 58, Jalan Setia Utama U13/39E, Setia Alam Seksyen U13, 40170 Shah Alam, Selangor, Malaysia. Email: info@uro360my.com. WhatsApp: 014-286 2234.
2. Our products
URO360 is a botanical beverage mix for adult men, regulated in Malaysia as a food. It is not a medicine and does not replace medical treatment: never stop or change prescribed treatment because of it. Read the label before use, and if you take medicine or have a medical condition, check with your doctor or pharmacist first. The information on this website is general product information, not medical advice. Customer experiences shared on our pages are personal; results vary from person to person. Packaging may change from time to time.
3. Prices
Prices are in Malaysian Ringgit (RM) and shown on the product page. Any delivery fee is shown at checkout or confirmed by our team before you pay. We may change prices at any time, but a change does not affect an order we have already confirmed. If a product is shown at a wrong price by mistake, we will tell you before we accept your order, and you may cancel it.
4. Placing an order
Orders are currently placed on WhatsApp: the Order button opens a chat with our team with your order already typed in. Our team then confirms the product, quantity, delivery address, total price (including any delivery fee) and how to pay. Your order is accepted when we confirm it and receive your payment. Where online checkout is available on the website, your order is accepted when you receive our order confirmation.
We may decline or cancel an order, for example if a product is out of stock, a price was shown in error, or we suspect fraud. If you have already paid for an order we cancel, we refund you in full.
5. Payment
You can pay with the payment methods shown at checkout or confirmed by our team on WhatsApp. Cash on delivery and instalments are not available at the moment. We process your order once your payment is received.
6. Delivery
We deliver within Malaysia only. Orders ship within 24 hours on working days. Please give a complete, correct delivery address and a phone number the courier can reach; we are not responsible for delays or failed deliveries caused by an incorrect address. Delivery times given by our team or the courier are estimates. Once your parcel is delivered to the address you gave, it is in your care.
7. Damaged, wrong or missing items
Please check your parcel when it arrives. If an item is damaged, defective, wrong or missing, contact us at info@uro360my.com or on WhatsApp at 014-286 2234 with your order details and photos of the parcel and the product, and we will replace the item or refund you, as Malaysian consumer law requires. Our Return and Refund Policy has the details, including cancellations and unopened items.
8. Using this website
You may use this website to find out about and buy our products for your own use. You must not misuse it, for example by trying to access it without permission, interfering with how it works, or using it for anything unlawful. The content on this website, including text, images, logos and videos, belongs to us or our licensors and may not be copied without our written permission.
9. Other services
The website links to services run by others, such as WhatsApp, Google Maps and Waze. Their own terms and privacy policies apply when you use them.
10. Our liability
We take care to keep the information on this website accurate, but we cannot guarantee it is free of errors. To the extent the law allows, we are not liable for indirect or consequential loss, and our liability for an order is limited to the amount you paid for it. Nothing in these terms excludes or limits your rights as a consumer under Malaysian law, including the Consumer Protection Act 1999, or any liability that cannot be excluded by law.
11. Your personal data
How we handle your personal data is explained in our Privacy Policy.
12. Changes to these terms
We may update these terms. The version on this page when you place an order applies to that order.
13. Governing law
These terms are governed by the laws of Malaysia, and any dispute is subject to the courts of Malaysia. As a consumer, you may also bring a claim to the Tribunal for Consumer Claims Malaysia.
14. Contact us
CTG4U GenWell Sdn Bhd (Registration No. 202201021005 (1466702-M))
58, Jalan Setia Utama U13/39E, Setia Alam Seksyen U13, 40170 Shah Alam, Selangor, Malaysia
Email: info@uro360my.com
WhatsApp: 014-286 2234